30-Day Money Back Guarantee
At PlanetHTTP we understand that even while we try to make our web hosting service ideal for everyone, it just might not work for some people. We also understand that you work hard for your money. This is why we offer this money-back guarantee policy. We believe in providing a high-quality web hosting service. From the moment you sign up strive to provide everyone from the novice to the advanced webmaster the tools they need to succed. We cares about the quality of the service we offer to our customers. After all, we started out just like most of you, and we have not forgotten where we have come from. Plus, where would we be without our customers?

Each of PlanetHTTP's shared hosting plans and reseller hosting plans carries a 30-day unconditional money back guarantee. If you are not completely satisfied with our services or support within the first 30 calendar days, you will be given a full refund of the hosting fees paid in advance (excluding setup fees) upon plan cancellation. The following services do not qualify for the 30 Day Money Back Guarantee: additional items and services; domain name registration/transfers; dedicated servers; items and services ordered through the reseller program and/and overage fees.

In addition to our generous guarantee policy, we provide the following to ensure your satisfaction:

   Assistance in transferring your domain and websites to our service.
   Assistance in getting your website online, and installation of approved scripts.
   24/7 knowledgebase for fast, step-by-step instructions for common questions
   24/7 technical support
   Customer Help Forums

99.9% Network Uptime Guarantee
PlanetHTTP guarantees 99.9% network uptime in a given month, excluding scheduled maintenance, normal system reboots, emergency system maintenance and abusive accounts. If you experience downtime, we will refund 5% of your monthly fee if we cannot restore network connectivity within 120 continuous minutes. If your outage takes longer, we will refund an additional 10% of your monthly fee for each additional 60 continuous minutes (up to 100% of your monthly fee). Network uptime includes functioning of all network infrastructure including routers, switches and cabling, but does not include services or software running on your server. Network downtime exists when a particular client is unable to transmit and receive data, that customers provides us a tracert from their location to our servers (verifying the outage is due to our servers), and PlanetHTTP records such failure in our online trouble ticket system. Network downtime is measured from the time the trouble ticket is opened by a client to the time the server is once again able to transmit and receive data. This guarantee does not apply to delinquent clients.

Price Protection
When you order, you are immediately protected against any price increases. You monthly, quarterly or annual payments are locked-in and will never increase as long as you keep the same hosting or reseller account with us - guaranteed!

Additional Comments and Information
Please note that full disclosure of our guarantee policy is in our terms of service. Please read these terms carefully as they are legally binding to your account.